2nd Annual Utility Call Center Operational Excellence Maximizing Call Center Quality to Enhance Overall Customer Experience and Exceed Workforce Fulfillment 9-10 Sep 2014 The Florida Hotel and Conference Center - Orlando, FL, United States of America
Media and Association Partner Opportunities marcus evans events are attended by senior-level executives from leading organizations across all key industry sectors and professions. Leverage marcus evans’ exclusive speakers, delegate and sponsor relationships to engage your target audience in an exclusive and focused atmosphere. marcus evans works with associations, companies and bloggers to help them achieve their marketing objectives through various promotional opportunities. These opportunities are custom-tailored to fit your marketing goals, in order to maximize the exposure and impact of the partnership. Some of the exposure that media and association partners can expect from a marcus evans event include*: Pre-Conference: Company logo and profile on the event brochure
Company logo and link on the event website
Email campaign inclusion
Discount to readers
Access to conference speakers for interviews
Social media campaign
On-Site: Complimentary attendance pass
Onsite materials distribution
Table Top Display
Post-Conference Deliverables Attendee mailing list
Access to post-conference website
*depending on media and association partnership package All partners receive full account management to ensure objectives are set, measured and exceeded.
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Suzanne ThorntonDirector, Call Center OperationsDTE Energy Phil SharpDirector, Customer Service Centers and CreditEntergy Karen BlankenshipManager, Training and Quality AssuranceDuke Energy - Customer Contact Operations Latanza AdjeiCustomer Care Center DirectorGeorgia Power Debra RussellCustomer Response Division DirectorSeattle Public Utilities Richard ShawCare Center Senior Business Project ManagerComEd Wesley HigginsCustomer Service Operations Support and Online Services ManagerAlabama Power Vickie NewkirkCustomer Care SupervisorColorado Springs Utilities
Robin Yegelwel 455 N. Cityfront Plaza Dr. 9th Floor Chicago, IL 60611 Telephone: (312) 894-6306 Fax: (312) 894-6304 Email: robiny@marcusevansch.com